| After-sales Service: | Lifetime |
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| Warranty: | Lifetime |
| Application: | Workshop Crane, Shipboard Crane, Warehouse Crane, Building Crane |
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At DINGDIAN lift company, we pride ourselves on a diverse and extensive range of lift solutions designed to meet a wide array of needs. Our core offerings include mobile, fixed, truck type, folding arm type, traction type, guide rail type, cylinder type, chain type, and aluminum alloy type lifts, alongside our robust hydraulic loading bridges and dynamic aerial work platforms. With over 100 varieties across ten innovative series, we stand ready to customize and tailor product designs to fit the unique requirements of our valued clients.
1. Warranty Coverage
Enjoy peace of mind with our comprehensive 2-year warranty on all mechanical equipment. If any part fails due to manufacturing defects, not only will we replace it free of charge, but we will also provide complimentary labor for defect-related repairs, ensuring your equipment runs smoothly and efficiently.
2. Technical Support
Our expert engineers are ready to assist you around the clock, every day of the week. Whether you need assistance with equipment operation, troubleshooting, or maintenance, simply reach out via email, phone, or our online customer service platform. We are committed to responding to every inquiry within an impressive 8-hour timeframe.
3. Spare Parts Provision
Keep your operations running seamlessly with our extensive stock of premium spare parts. Upon receiving your request, we ensure delivery within just 3 business days. Our spare parts are competitively priced and come with a reassuring 6-month quality guarantee, so you can maintain productivity without a hitch.
4. On - site Service
For those complex issues that defy remote resolution, our onsite service is at your disposal. We dispatch expert service technicians to your location promptly, typically within 15 business days, location permitting. During the warranty period, we cover all travel and accommodation expenses for onsite service pertaining to warranty-covered issues, ensuring minimal disruption to your operations.
5. Regular Maintenance and Upgrades
Opt for our regular maintenance packages to keep your equipment in peak condition. Our technicians will conduct routine site visits, at intervals of your choosing such as quarterly or annually, to perform thorough maintenance checks, clean your equipment, and replace any worn-out parts. Stay ahead with the latest software and hardware upgrades, enhancing your equipment's performance and longevity.
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