| Customization: | Available |
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| After-sales Service: | Lifetime |
| Warranty: | Lifetime |
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Suppliers with verified business licenses
Henan Dingdian Machinery Co., Ltd proudly presents an extensive range of lifting solutions tailored for diverse industrial needs. Our flagship offerings include mobile platforms, fixed units, truck-mounted lifts, innovative folding arm models, maneuverable traction types, sturdy guide rail designs, robust cylinder options, dependable chain lifts, sleek aluminum alloy lifts, and efficient hydraulic loading bridges. Accompanying these are our aerial work platforms -- all engineered to perfection. With over ten series and more than 100 varieties, each product embodies our commitment to excellence. Additionally, we excel in custom manufacturing, creating bespoke solutions meticulously designed to meet the unique specifications of our valued clients.
1. Warranty Coverage
Experience peace of mind with our comprehensive 2-year warranty on all mechanical equipment. Should any component fail due to manufacturing defects, we pledge to replace it at no cost. Our warranty further encompasses free labor for any repairs necessitated by these defects, ensuring seamless operational functionality throughout the warranty period.
2. Technical Support
Our dedicated team of seasoned engineers is on standby around the clock, ready to resolve any technical queries or challenges you might encounter. Be it operational guidance, troubleshooting assistance, or maintenance advice, reach out to us via email, phone, or our intuitive online customer service platform. We are committed to addressing all inquiries within a prompt 8-hour timeframe, ensuring minimal disruption to your operations.
3. Spare Parts Provision
Guaranteeing uninterrupted performance, we maintain an expansive inventory of premium spare parts, ensuring swift availability. Once you place an order, we expedite delivery, dispatching the necessary components within 3 business days. Our competitively priced spare parts come with a 6-month quality assurance, underscoring our dedication to reliability and excellence.
4. On-site Service
For intricate issues beyond remote resolution, we offer prompt on-site service. Our expert service technicians will swiftly travel to your location, typically within 15 business days, contingent on geographical factors. We assume all travel and accommodation expenses for on-site services executed during the warranty period for covered issues, reaffirming our commitment to comprehensive client support.
5. Regular Maintenance and Upgrades
Our regular maintenance packages ensure your equipment performs at its peak. Our skilled technicians conduct scheduled site visits, whether quarterly or annually, to carry out thorough maintenance checks, cleaning, and part replacements. Stay ahead with the latest enhancements, as we update you on cutting-edge software and hardware upgrades designed to boost your equipment's efficiency and longevity.
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