| After-sales Service: | Lifetime |
|---|---|
| Warranty: | Lifetime |
| Type: | Crawler Excavator |
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1. Warranty Coverage
We provide a comprehensive 2-year warranty for all our mechanical equipment. During this period, if any component fails due to manufacturing defects, we will replace it free of charge. Our warranty also includes free labor for repairs related to these defects.
2. Technical Support
Our team of experienced engineers is available 24/7 to offer technical support. Whether it's a question about equipment operation, troubleshooting, or maintenance, you can reach us via email, phone, or our online customer service platform. We aim to respond to all inquiries within 8 hours.
3. Spare Parts Provision
To ensure the continuous operation of your equipment, we maintain a large inventory of high - quality spare parts. We can supply the required spare parts within 3 business days upon receiving your order. Additionally, we offer competitive prices for these parts, and they come with a 6-month quality guarantee.
4. On - site Service
For complex issues that cannot be resolved remotely, we provide on - site service. Our service technicians will be dispatched to your location as soon as possible, usually within 15 business days depending on your geographical location. We cover all travel and accommodation expenses for on - site service within the warranty period for issues covered by the warranty.
5. Regular Maintenance and Upgrades
We offer regular maintenance packages for our customers. Our technicians will visit your site at pre - arranged intervals (e.g., quarterly or annually) to perform maintenance checks, clean the equipment, and replace any worn - out parts. We also keep you informed about the latest software and hardware upgrades for your equipment, which can improve its performance and extend its lifespan.
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