After-sales Service: | Lifetime |
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Warranty: | Lifetime |
Type: | Powerful Plastic shredders |
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1. Warranty Coverage
Enjoy peace of mind with our comprehensive 2-year warranty covering all mechanical equipment. Should any component falter due to manufacturing defects within this period, we pledge to replace it at no cost to you, including free labor for defect-related repairs.
2. Technical Support
Our dedicated team of seasoned engineers is at your service 24/7, providing expert technical support. From operation inquiries and troubleshooting to maintenance advice, reach us via email, phone, or our online platform. We strive to address all queries within a prompt 8-hour window.
3. Spare Parts Provision
To guarantee uninterrupted equipment operation, we stock an extensive inventory of high-quality spare parts. Place an order, and we promise delivery within 3 business days. Our spare parts come at competitive prices and are backed by a 6-month quality assurance.
4. On-site Service
For complex issues beyond remote resolution, we offer on-site service. Our skilled technicians will be on their way to your location promptly, typically within 15 business days, depending on your area. We cover travel and accommodation expenses for on-site service within the warranty period for qualifying issues.
5. Regular Maintenance and Upgrades
Opt for our regular maintenance packages to ensure your equipment remains in peak condition. Our technicians will conduct scheduled visits (quarterly or annually) for thorough maintenance checks, equipment cleaning, and part replacements. Stay ahead with the latest software and hardware upgrades, enhancing performance and longevity.