| Customization: | Available |
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| After-sales Service: | Lifetime |
| Warranty: | Lifetime |
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Suppliers with verified business licenses
DINGDIAN lift company proudly offers an impressive array of innovative lifting solutions. Our main product lineup includes mobile, fixed, truck type, folding arm type, traction type, guide rail type, cylinder type, chain type, aluminum alloy type, and hydraulic loading bridge aerial work platforms. With ten distinguished series and over 100 varieties, we cater to diverse needs. Furthermore, our engineering expertise allows us to deliver tailor-made solutions designed precisely according to users' unique specifications, ensuring maximum satisfaction and utility.
1. Warranty Coverage
Henan Dingdian Machinery Co., Ltd offers an exceptional 2-year warranty on all our mechanical equipment, guaranteeing peace of mind and safety. Within this period, should any component falter due to manufacturing faults, a free replacement will be provided. Our assurance extends to complimentary labor for repairs linked to these issues, ensuring seamless service.
2. Technical Support
Our dedicated team of skilled engineers is on standby 24/7 to provide unparalleled technical support. Be it inquiries about equipment operations, troubleshooting, or maintenance needs, we are reachable via email, phone, or our efficient online customer service platform. We strive to address all queries within an impressive 8-hour window.
3. Spare Parts Provision
To ensure your operations never miss a beat, we maintain a vast inventory of premium spare parts. Upon order receipt, we are committed to dispatching these essential components within 3 business days. Our parts are competitively priced and backed by a reassuring 6-month quality guarantee, ensuring reliability and value.
4. On-site Service
For intricate issues unsolvable remotely, we offer expert on-site service. Our proficient service technicians will promptly travel to your location, typically within 15 business days, dependent on your location. Rest assured, all travel and accommodation expenses for on-site services within the warranty period are covered, ensuring comprehensive support.
5. Regular Maintenance and Upgrades
We provide structured regular maintenance packages tailored for our esteemed clients. Our skilled technicians will conduct site visits at pre-arranged intervals (quarterly or annually) to perform meticulous maintenance checks, equipment cleaning, and replacement of worn parts. Stay informed with updates about the latest software and hardware upgrades, enhancing performance and longevity of your equipment.
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