After-sales Service: | Lifetime |
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Warranty: | Lifetime |
Type: | Powerful Plastic shredders |
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1. Warranty Coverage
Our commitment to quality is reflected in our comprehensive 2-year warranty for all mechanical equipment. If a manufacturing defect causes any component to fail within this period, we will replace it at no cost to you. Additionally, we provide complimentary labor for repairs under warranty, ensuring peace of mind and seamless operation.
2. Technical Support
At any hour, on any day, our skilled engineers are ready to assist, offering expert technical support. Be it queries about equipment operation, maintenance, or troubleshooting, we're just a call, email, or message away. Our goal is to reply to all inquiries within an efficient 8-hour window.
3. Spare Parts Provision
We support the seamless operation of your equipment with a robust inventory of top-tier spare parts. Upon receiving your order, we aim to deliver the required parts within just 3 business days, all at competitive prices, and each part comes with a 6-month quality assurance.
4. On-site Service
For complex challenges beyond remote resolution, our on-site service is unmatched. Our expert technicians will reach your location swiftly, typically within 15 business days, contingent on your locale. We cover all travel and accommodation expenses related to on-site services during the warranty period for warranty-covered issues.
5. Regular Maintenance and Upgrades
Engage with our regular maintenance plans designed for optimal equipment performance. Our technicians will visit at pre-arranged intervals, conducting meticulous maintenance checks, cleaning, and necessary part replacements. Stay ahead with updates on the latest software and hardware upgrades, enhancing both performance and longevity of your equipment.