| Customization: | Available |
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| After-sales Service: | Lifetime |
| Warranty: | Lifetime |
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At DINGDIAN Lift Company, we pride ourselves on offering an extensive and versatile selection of lifting solutions that cater to a wide range of applications. Our main product categories include mobile lifts, fixed lifts, truck-mounted lifts, folding arm lifts, traction lifts, guide rail lifts, cylinder lifts, chain lifts, aluminum alloy lifts, hydraulic loading bridges, and aerial work platforms. With over ten series and more than 100 varieties available, we are committed to meeting diverse needs. Furthermore, our expert team is equipped to design and produce customized solutions tailored to the unique requirements of our valued clients.
1. Warranty Coverage
Enjoy peace of mind with our all-encompassing 2-year warranty on all mechanical equipment. If any part fails due to manufacturing defects within this period, we offer complimentary replacements. Additionally, our warranty covers free labor for any repairs associated with these defects, ensuring our clients receive exceptional service and support.
2. Technical Support
Our dedicated team of seasoned engineers is at your service around the clock, providing 24/7 technical support. Whether you have questions about operation, need troubleshooting assistance, or require maintenance guidance, our experts are merely an email, phone call, or online message away. We strive to address all inquiries within a swift 8-hour window, guaranteeing timely and effective assistance.
3. Spare Parts Provision
To ensure seamless operation of your equipment, we maintain a robust inventory of premium spare parts. We promise delivery of the required parts within just 3 business days after receiving your order. Additionally, our pricing is competitive, and each part comes with a reassuring 6-month quality guarantee, providing you with both reliability and value.
4. On - site Service
When complex issues arise that cannot be solved remotely, our on-site service is here to help. We promptly dispatch expert service technicians to your location, typically within 15 business days, depending on your geographical area. For issues covered under warranty, we cover all associated travel and lodging expenses, ensuring a hassle-free resolution.
5. Regular Maintenance and Upgrades
Ensure optimal performance and longevity of your equipment with our regular maintenance packages. Our skilled technicians conduct thorough maintenance checks at intervals convenient for you (e.g., quarterly or annually), cleaning and replacing worn parts as needed. Stay ahead with the latest software and hardware upgrades, designed to elevate your equipment's efficiency and service life.
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