| Customization: | Available |
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| After-sales Service: | Lifetime |
| Warranty: | Lifetime |
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At DINGDIAN Lift Company, we pride ourselves on an extensive array of lift solutions, each finely crafted to ensure peak performance and safety. Our product line features mobile, fixed, truck type, folding arm, traction type, guide rail, cylinder, chain, aluminum alloy, and hydraulic loading bridge, as well as aerial work platforms. In total, our offerings include ten comprehensive series and more than 100 unique models. We also cater to bespoke requirements, tailoring designs to meet specific user demands for ultimate adaptability.
1. Warranty Coverage
Enjoy peace of mind with our robust 2-year warranty on all mechanical equipment. This protection shields you against manufacturing defects, entitling you to complimentary replacement parts. Not only that, but we also provide free labor for any repair work needed due to these defects, ensuring your operations remain uninterrupted.
2. Technical Support
Our knowledgeable engineers are at your service any time, day or night, offering unwavering technical support. Whether you have inquiries about operations, troubleshooting, or maintenance, reach out via email, phone, or our online portal. We are committed to addressing your concerns with prompt responses, typically within 8 hours.
3. Spare Parts Provision
To ensure seamless equipment operation, we boast a substantial inventory of premium spare parts. Place an order, and within 3 business days, the parts you need will be en route to you. We offer these parts at competitive prices, complete with a reassuring 6-month quality guarantee, so you can focus on productivity.
4. On - site Service
Should you encounter intricate issues beyond remote resolution, our swift on-site service is at your disposal. Our technicians, adept at tackling complex challenges, will arrive at your location promptly, typically within 15 business days, contingent on your location. For issues under warranty, we cover all travel and accommodation expenses, ensuring hassle-free resolutions.
5. Regular Maintenance and Upgrades
Opt for our regular maintenance packages, designed to keep your equipment in top shape. Our expert technicians will perform thorough checks, clean, and replace any worn-out components during scheduled visits, be it quarterly or annually. Moreover, we'll keep you updated on the latest enhancements in software and hardware, ensuring your equipment excels in performance and longevity.
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