Customization: | Available |
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After-sales Service: | Lifetime |
Warranty: | Lifetime |
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1. Warranty Coverage
Enjoy peace of mind with our 2-year comprehensive warranty on all mechanical equipment. Should any part fail due to manufacturing defects, we will replace it at no cost. This warranty also includes complimentary labor for defect-related repairs.
2. Technical Support
Rely on our seasoned engineers who are available around the clock to provide technical support. Whether it concerns equipment operation, troubleshooting, or maintenance, reach us via email, phone, or our online platform. We strive to address all inquiries within 8 hours.
3. Spare Parts Provision
To guarantee uninterrupted equipment function, we maintain a robust inventory of premium spare parts. Orders are fulfilled within 3 business days, offering competitive pricing and a 6-month quality assurance.
4. On-site Service
For intricate issues beyond remote resolution, we offer on-site service. Our technicians will be deployed to your location promptly, typically within 15 business days, depending on your region. Travel and accommodation costs are covered for warranty-covered issues during the warranty period.
5. Regular Maintenance and Upgrades
Benefit from our regular maintenance packages. Our technicians conduct scheduled site visits (e.g., quarterly or annually) for maintenance checks, equipment cleaning, and parts replacement. Stay updated with the latest software and hardware upgrades to enhance performance and equipment longevity.