Customization: | Available |
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After-sales Service: | Lifetime |
Warranty: | Lifetime |
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1. Warranty Coverage
We proudly offer an extensive 2-year warranty for all our mechanical equipment. Within this timeframe, should any component encounter failure due to manufacturing defects, we pledge to replace it at no additional cost. This warranty also covers complimentary labor for repairs associated with these defects, ensuring your peace of mind.
2. Technical Support
Our highly skilled team of engineers is on standby 24/7, offering unparalleled technical support. Whether you have queries about equipment operation, troubleshooting, or maintenance, our team is reachable via email, phone, or our seamless online customer service platform. We strive to resolve all inquiries expeditiously, with a target response time of within 8 hours.
3. Spare Parts Provision
To ensure your equipment's uninterrupted operation, we maintain an extensive inventory of premium spare parts. We guarantee the delivery of required parts within 3 business days upon order receipt. Our competitive pricing is paired with a 6-month quality guarantee, promising reliability and value.
4. On-site Service
For intricate issues that defy remote resolution, we provide comprehensive on-site service. Our dedicated service technicians will travel to your location promptly, usually within 15 business days, contingent on your geographic location. All travel and accommodation expenses for on-site services are covered within the warranty period for warranty-related issues.
5. Regular Maintenance and Upgrades
We offer meticulously planned regular maintenance packages tailored to our customers' needs. Our technicians will visit your site at scheduled intervals, such as quarterly or annually, to conduct maintenance checks, cleanse the equipment, and replace any worn-out parts. We also keep you updated with the latest software and hardware upgrades, enhancing your equipment's performance and prolonging its lifespan.