Customization: | Available |
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After-sales Service: | Lifetime |
Warranty: | Lifetime |
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1. Warranty Coverage
Experience peace of mind with our comprehensive 2-year warranty for all mechanical equipment. If any component fails due to manufacturing defects within this period, we ensure a free replacement. Our warranty also generously includes free labor for repairs related to these defects, offering you unparalleled service.
2. Technical Support
Our expert engineering team is at your service 24/7, ready to provide technical support whenever you need it. Whether you have a query about equipment operation, require troubleshooting support, or need guidance on maintenance, reach us via email, phone, or our online service platform. We pride ourselves on responding to all inquiries within a swift 8 hours.
3. Spare Parts Provision
Ensure your equipment's continuous operation with our extensive inventory of premium spare parts. Upon receiving your order, we supply the required parts within just 3 business days. Furthermore, we offer these parts at competitive prices, complete with a 6-month quality guarantee, ensuring both quality and economy.
4. On-site Service
Complex issue? No problem! Our on-site service ensures we address concerns that remote solutions can't resolve. We dispatch service technicians to your location swiftly, typically within 15 business days, depending on your location. We absorb all travel and accommodation expenses for on-site services related to warranty-covered issues during the warranty period.
5. Regular Maintenance and Upgrades
Opt for our regular maintenance packages for seamless equipment longevity. Our skilled technicians will visit your site at predetermined intervals-be it quarterly or annually-to conduct thorough maintenance checks, clean your equipment, and replace any worn-out components. We keep you updated on the latest software and hardware upgrades, enhancing equipment performance and extending its operational lifespan.