After-sales Service: | Lifetime |
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Warranty: | Lifetime |
Type: | Powerful Plastic shredders |
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1. Warranty Coverage
We uphold the integrity of our mechanical equipment with a robust 2-year warranty. Should any component fail due to manufacturing defects within this period, we ensure a complimentary replacement. Our warranty also encompasses free labor for repairs associated with these defects, guaranteeing your peace of mind.
2. Technical Support
Our dedicated team of seasoned engineers is ready to provide unparalleled 24/7 technical support. Whether your inquiry pertains to equipment operation, troubleshooting, or maintenance, reach us effortlessly via email, phone, or our user-friendly online customer service platform. We strive to respond promptly to all queries within an efficient 8-hour time frame.
3. Spare Parts Provision
To maintain the seamless operation of your equipment, we proudly maintain an extensive inventory of top-tier spare parts. Upon receiving your order, we ensure the delivery of necessary parts within 3 business days. Additionally, we offer these parts at competitive prices, accompanied by a reassuring 6-month quality guarantee.
4. On-site Service
For intricate issues that defy remote resolution, we offer comprehensive on-site service. Our expert technicians will be dispatched to your location with urgency, typically within 15 business days, subject to geographical logistics. During the warranty period, all travel and accommodation expenses for warranty-related on-site services are covered, offering you complete convenience.
5. Regular Maintenance and Upgrades
We present tailored regular maintenance packages to cater to our valued customers. Our skilled technicians will conduct periodic visits to your site-whether quarterly or annually-to execute thorough maintenance checks, cleanse the equipment, and replace any worn-out components. Stay informed of the latest software and hardware upgrades available for your equipment, enhancing performance and maximizing its lifespan.