After-sales Service: | Lifetime |
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Warranty: | Lifetime |
Type: | Powerful Plastic shredders |
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1. Warranty Coverage
We proudly offer a robust 2-year warranty on all our mechanical equipment. Should any component fail due to manufacturing defects within this period, we commit to replacing it at no cost to you. Our warranty also includes complimentary labor for any repairs associated with these defects, ensuring peace of mind and seamless operations.
2. Technical Support
Our dedicated team of expert engineers is at your service around the clock, providing 24/7 technical support. Whether you have queries regarding equipment operation, need troubleshooting assistance, or require maintenance advice, you can contact us via email, phone, or our online customer service platform. We strive to address all inquiries within an 8-hour window, ensuring minimal downtime and maximum productivity.
3. Spare Parts Provision
To guarantee uninterrupted operation of your equipment, we maintain an extensive inventory of premium spare parts. We ensure delivery of required parts within 3 business days upon receiving your order. Additionally, our parts are competitively priced and come with a 6-month quality guarantee, reflecting our commitment to quality and efficiency.
4. On-site Service
For complex challenges that cannot be resolved remotely, we offer on-site service. Our skilled technicians are ready for deployment to your location at the earliest, typically within 15 business days, contingent on your geographical location. During the warranty period, for issues covered by the warranty, we cover all travel and accommodation expenses, providing you with hassle-free service.
5. Regular Maintenance and Upgrades
We provide comprehensive regular maintenance packages for our esteemed customers. Our technicians will conduct site visits at pre-determined intervals, such as quarterly or annually, to perform thorough maintenance checks, clean your equipment, and replace any worn-out components. We also keep you abreast of the latest software and hardware upgrades, which can significantly enhance your equipment's performance and prolong its lifespan.