| After-sales Service: | Lifetime |
|---|---|
| Warranty: | Lifetime |
| Application: | Workshop Crane, Shipboard Crane, Warehouse Crane, Building Crane |
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Suppliers with verified business licenses
Henan Dingdian Machinery Co., Ltd proudly presents its extensive range of lift solutions, meticulously crafted to meet diverse market needs. Our product lineup includes mobile lifts, fixed platforms, truck-mounted variants, versatile folding arm types, innovative traction systems, robust guide rail models, efficient cylinder and chain lifts, sleek aluminum alloy designs, and powerful hydraulic loading bridges. Additionally, our aerial work platforms are known for their reliability and versatility. With over ten series and more than 100 varieties, customization options are also available to tailor products to specific user demands.
1. Warranty Coverage
At Henan Dingdian Machinery Co., Ltd, we stand by the quality of our products with a robust 2-year warranty on all mechanical equipment. Should any component malfunction due to a manufacturing fault during this time, we will promptly replace it at no additional cost. Our warranty not only covers parts but also includes complimentary labor for any defect-related repairs, ensuring seamless service for our valued customers.
2. Technical Support
Round-the-clock expertise is at your fingertips with our dedicated team of seasoned engineers. Whether you have an operational query, need troubleshooting assistance, or require maintenance advice, our support is available 24/7 through email, phone, or on our intuitive online customer service platform. Our goal is to provide you with timely responses, typically within 8 hours, ensuring you never face prolonged downtime.
3. Spare Parts Provision
To guarantee uninterrupted efficiency of your equipment, we maintain an extensive stock of top-tier spare parts. Upon receiving your order, we can dispatch the necessary components within 3 business days, offering you competitive pricing and a 6-month quality assurance on all parts. This commitment ensures your operations remain smooth and hassle-free.
4. On - site Service
For intricate issues beyond remote resolution, our skilled service technicians are ready to provide on-site support. We aim for swift deployment to your premises, generally within 15 business days, depending on your location. Within the warranty period, all travel and accommodation costs for our on-site service team are fully covered, ensuring no extra burden on you.
5. Regular Maintenance and Upgrades
To prolong the efficiency and longevity of your equipment, we offer tailored maintenance packages. Our technicians make scheduled visits-quarterly or annually, based on your preference-to conduct thorough maintenance checks, perform cleanings, and replace any components that exhibit wear. We also keep you at the forefront of innovation with updates on the latest software and hardware enhancements, empowering you to maximize performance and boost the lifespan of your equipment.
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