Customization: | Available |
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After-sales Service: | Lifetime |
Warranty: | Lifetime |
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1. Warranty Coverage
Experience peace of mind with our all-encompassing 2-year warranty on all mechanical equipment. Should any component fail due to manufacturing defects within this period, we promise a no-cost replacement. Plus, our warranty extends to cover free labor for repairs related to such defects, ensuring you're always supported.
2. Technical Support
Round-the-clock technical support just for you! Our seasoned engineers are on standby 24/7 to assist with any queries regarding equipment operation, troubleshooting, or maintenance. Reach us via email, phone, or our online platform, and expect a response within 8 hours to keep your operations running smoothly.
3. Spare Parts Provision
Assuring uninterrupted operations with our extensive spare parts inventory! We can dispatch high-quality spare parts within 3 business days of your order. Our parts come at competitive prices and carry a 6-month quality guarantee, ensuring your equipment's longevity and performance.
4. On-site Service
Tackling complex issues with on-site expertise! For problems that defy remote solutions, our technicians are ready to visit your location, typically within 15 business days, depending on geography. All travel and accommodation costs for warranty-covered issues are on us during the warranty period.
5. Regular Maintenance and Upgrades
Stay ahead with our regular maintenance offerings! Tailored packages ensure our technicians visit at predetermined intervals-quarterly or annually-to conduct maintenance checks, clean your equipment, and replace worn parts. We also inform you of the latest software and hardware upgrades, boosting performance and extending the equipment's lifespan.