| Customization: | Available |
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| After-sales Service: | Lifetime |
| Warranty: | Lifetime |
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DINGDIAN Lift Company prides itself on an extensive and versatile array of lifting technologies, including mobile, fixed, truck type, folding arm type, traction type, guide rail type, cylinder type, chain type, and aluminum alloy type lifts. In addition, we offer hydraulic loading bridges, aerial work platforms, and over 100 different varieties across ten innovative series. Our team is dedicated to tailor-making solutions that fit the unique and specialized requirements of our clients, delivering bespoke designs and productions.
1. Warranty Coverage
At Henan Dingdian Machinery Co., Ltd, we proudly offer a robust 2-year warranty on all mechanical equipment, ensuring peace of mind for our customers. Should any parts fail due to manufacturing defects during this term, we pledge to replace them at no cost. This comprehensive warranty also encompasses free labor for repair services specifically related to these defects.
2. Technical Support
Our highly qualified team of engineers is ready around the clock to provide expert technical support. Whether you have questions regarding equipment operation, need troubleshooting assistance, or require maintenance guidance, our customer service is accessible via email, phone, or online platform. We are committed to addressing all inquiries within an impressive timeframe of just 8 hours.
3. Spare Parts Provision
To guarantee the seamless functionality of your equipment, we maintain a vast stock of premium spare parts. You can rely on us to deliver necessary components within 3 business days of your order. We are proud to offer these parts at competitive prices, backed by a 6-month quality guarantee, ensuring both reliability and value.
4. On - site Service
For intricate challenges that require more than remote assistance, we provide comprehensive on-site services. Our expert technicians will travel to your location swiftly, typically within 15 business days, considering your geographical location. We fully cover travel and accommodation expenses during the warranty period for all warranty-related issues, ensuring that your needs are met promptly and professionally.
5. Regular Maintenance and Upgrades
Our regular maintenance packages are designed to ensure optimal performance and longevity of your equipment. Scheduled site visits by our skilled technicians occur at intervals to suit your needs, such as quarterly or annually. During these visits, we conduct thorough maintenance checks, clean the equipment, and replace any damaged parts. Stay ahead with the latest software and hardware upgrades that enhance performance and prolong the life of your machines.
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