Customization: | Available |
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After-sales Service: | Lifetime |
Warranty: | Lifetime |
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1. Warranty Coverage
We proudly offer an extensive 2-year warranty on all our mechanical equipment. Should any part fail due to manufacturing defects within this period, we promise to replace it at no cost to you. This warranty also encompasses complimentary labor for repairs related to these defects, ensuring your peace of mind.
2. Technical Support
Our dedicated team of expert engineers is at your service 24/7, providing unrivaled technical support. Whether it's a query about operational nuances, troubleshooting, or maintenance insights, reach us via email, phone, or our user-friendly online customer service platform. We are committed to responding to all inquiries within an impressive 8-hour timeframe.
3. Spare Parts Provision
To guarantee seamless operation of your equipment, we stock an extensive array of premium spare parts. We pledge to supply the requested parts within 3 business days of your order and offer them at competitive prices, backed by a 6-month quality assurance.
4. On - site Service
For intricate issues that elude remote resolution, we provide exemplary on-site service. Our skilled technicians will promptly travel to your location, typically within 15 business days, based on your geographic area. All travel and accommodation costs for on-site service under warranty-covered issues are fully covered during the warranty period.
5. Regular Maintenance and Upgrades
We present regular maintenance packages tailored for our valued customers. Our specialists will visit your site at predetermined intervals, such as quarterly or annually, to execute thorough maintenance checks, clean the equipment, and replace any worn-out components. We also keep you abreast of the latest software and hardware upgrades that can enhance equipment performance and extend its longevity.