| Customization: | Available |
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| After-sales Service: | Lifetime |
| Warranty: | Lifetime |
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Suppliers with verified business licenses
At Henan Dingdian Machinery Co., Ltd, we pride ourselves on offering a diverse and comprehensive range of lifting solutions. Our notable product line includes mobile, fixed, truck-type, folding arm, traction, guide rail, cylinder, chain, aluminum alloy types, hydraulic loading bridges, and aerial work platforms, among others. With over ten distinct series and more than 100 varieties, we stand ready to meet your lifting needs. Moreover, we specialize in custom design and production, tailoring our products to meet the unique requirements of our valued customers.
1. Warranty Coverage
Rest assured with our robust 2-year warranty on all mechanical equipment. Should any part fail due to manufacturing defects within this time, we pledge to replace it at no cost. Additionally, we provide complimentary labor for repairs associated with these defects, ensuring peace of mind for our customers.
2. Technical Support
Our highly skilled team of engineers is dedicated to providing round-the-clock technical support. Whether you have queries about equipment operations, need troubleshooting advice, or require maintenance guidance, our experts are just an email, phone call, or click away on our online customer service platform. We strive for prompt responses, typically within 8 hours, ensuring you get the assistance you need, when you need it.
3. Spare Parts Provision
To maintain the seamless functionality of your equipment, we stock a vast array of premium spare parts. Upon receiving your order, we guarantee delivery of these parts within 3 business days. Our pricing is competitive, and each part is backed by a 6-month quality assurance, offering you both value and reliability.
4. On-site Service
For intricate technical issues that cannot be solved remotely, we offer efficient on-site service. Our skilled service technicians are dispatched to your location swiftly, typically within 15 business days, adjusted for your geographical area. We cover all travel and accommodation costs involved in the on-site service during the warranty period for eligible warranty issues, underscoring our commitment to your satisfaction.
5. Regular Maintenance and Upgrades
We provide scheduled maintenance packages tailored to our customers' needs. Our technical team will conduct site visits at predetermined intervals (such as quarterly or annually) to perform thorough maintenance checks, clean your equipment, and replace any parts showing wear. Additionally, we keep you updated with the latest software and hardware upgrades available, which enhance performance and extend the lifespan of your equipment, ensuring that it remains at the forefront of technological advancement.
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