Customization: | Available |
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After-sales Service: | Lifetime |
Warranty: | Lifetime |
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1. Warranty Coverage
At Henan Dingdian Machinery Co., Ltd, we stand by the quality of our machinery with an all-encompassing 2-year warranty. Should any part fail due to manufacturing defects during this time, we promise a free replacement, including labor for repair work, ensuring you have peace of mind with every purchase.
2. Technical Support
Our cadre of seasoned engineers is at your service round the clock, ready to provide technical guidance. Be it queries on operation, troubleshooting, or maintenance, reach out via email, phone, or our online support platform. We pride ourselves on responding to all inquiries within a swift 8-hour window.
3. Spare Parts Provision
To guarantee your equipment runs without interruption, we sustain a well-stocked inventory of top-tier spare parts. Orders are dispatched within a prompt 3 business days, paired with competitive pricing and a solid 6-month quality guarantee for every component.
4. On-site Service
For intricate problems that demand hands-on attention, our on-site service is available. Our expert technicians will be on their way to your location posthaste, typically within 15 business days, subject to geographical constraints. During warranty-covered issues, we bear all travel and accommodation costs, offering you hassle-free service.
5. Regular Maintenance and Upgrades
We offer comprehensive maintenance packages to keep your equipment in peak condition. Our technicians will conduct scheduled visits at your convenience-quarterly or annually-to perform thorough maintenance checks, clean-ups, and replacements for worn parts. Stay informed about the newest enhancements in software and hardware to boost performance and extend your equipment's longevity.