Customization: | Available |
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After-sales Service: | Lifetime |
Warranty: | Lifetime |
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1. Warranty Coverage
We offer an extensive 2-year warranty on all our mechanical equipment, ensuring peace of mind. Should any component fail due to manufacturing defects within this period, we will promptly replace it at no charge. Our warranty also covers complimentary labor for repairs associated with these defects, underscoring our commitment to quality and customer satisfaction.
2. Technical Support
Our skilled team of engineers provides 24/7 technical support, ready to assist with any inquiries related to equipment operation, troubleshooting, or maintenance. Available via email, phone, or our online customer service platform, we strive to address all queries within 8 hours, ensuring minimal downtime and maximum efficiency.
3. Spare Parts Provision
We maintain an extensive inventory of premium-quality spare parts to guarantee the uninterrupted operation of your equipment. We commit to supplying necessary components within 3 business days of receiving your order, offering them at competitive prices with a 6-month quality guarantee, affirming our dedication to reliability and performance.
4. On-site Service
For intricate issues that cannot be solved remotely, we deliver on-site service. Our adept service technicians are dispatched promptly, generally within 15 business days, depending on your location. We absorb all travel and accommodation costs for on-site services within the warranty period for warranty-covered issues, ensuring your operations continue smoothly.
5. Regular Maintenance and Upgrades
We provide comprehensive maintenance packages, offering routine visits at predetermined intervals (e.g., quarterly or annually) to perform essential maintenance checks, cleaning, and part replacements. We also keep you updated on the latest software and hardware upgrades for your equipment, designed to enhance performance and extend its operational lifespan, ensuring your investment remains state-of-the-art.