After-sales Service: | Lifetime |
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Warranty: | Lifetime |
Type: | Powerful Plastic shredders |
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1. Warranty Coverage
Experience peace of mind with our all-encompassing 2-year warranty on all mechanical equipment. Should any component fail due to manufacturing defects within this period, we will replace it at no cost, including free labor for repairs related to these defects.
2. Technical Support
Our dedicated team of seasoned engineers stands ready to assist you 24/7 with technical support. From operational inquiries and troubleshooting to maintenance advice, contact us via email, phone, or our online platform. We commit to responding to all inquiries within an 8-hour timeframe.
3. Spare Parts Provision
To keep your operations running smoothly, we maintain a vast inventory of premium spare parts, ensuring availability within 3 business days of your order. Our competitively priced parts are backed by a 6-month quality guarantee.
4. On-Site Service
For intricate issues that defy remote resolution, take advantage of our on-site service. We dispatch skilled service technicians to your location, typically within 15 business days, subject to your location. All travel and accommodation expenses for warranty-covered issues are covered within the warranty period.
5. Regular Maintenance and Upgrades
Our regular maintenance packages are designed to optimize your equipment's performance. Our technicians will conduct pre-arranged site visits, quarterly or annually, to perform thorough maintenance checks, clean, and replace worn parts. Stay ahead with the latest software and hardware upgrades, enhancing equipment performance and durability.