| Customization: | Available |
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| After-sales Service: | Lifetime |
| Warranty: | Lifetime |
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At DINGDIAN Lift Company, we pride ourselves on crafting a diverse array of top-tier lifting solutions. Our impressive lineup includes categories such as mobile, fixed, truck-mounted, folding arm, traction, guide rail, cylinder, chain, and aluminum alloy types. Additionally, we manufacture hydraulic loading bridges and versatile aerial work platforms, totaling over 100 distinct varieties across ten robust series. Should you have unique requirements, our expert team is ready to tailor custom designs and productions to suit your specific needs, ensuring you receive a product that perfectly fits your operational demands.
1. Warranty Coverage
We are committed to quality and assurance, which is why we extend a comprehensive 2-year warranty on all our mechanical equipment. Should any part succumb to manufacturing defects within this period, rest assured, it will be replaced at no cost. Our warranty further encompasses complimentary labor for any repairs necessitated by these defects, offering you peace of mind and uninterrupted service.
2. Technical Support
Our highly skilled engineers are at your service around the clock, providing 24/7 technical support. Whether your concern is related to equipment operation, troubleshooting issues, or maintenance guidance, we are just a call, email, or message away through our online customer service platform. We commit to addressing all inquiries promptly, with a response time targeted within 8 hours, ensuring minimal downtime and maximum satisfaction.
3. Spare Parts Provision
To guarantee seamless operations, we stock a vast array of high-quality spare parts. Upon receiving your order, required components are dispatched within 3 business days. Our competitive pricing and 6-month quality guarantee on spare parts promise both reliability and value, underscoring our dedication to keeping your equipment in optimal condition.
4. On - site Service
When remote resolutions fall short, our on-site service stands ready to address complex issues. Our skilled technicians are deployed to your location swiftly, generally within 15 business days, contingent on geographical factors. For issues covered under warranty, we assume all travel and accommodation expenses, ensuring a hassle-free service experience during the warranty term.
5. Regular Maintenance and Upgrades
Our regular maintenance packages are designed to prolong the life and enhance the performance of your equipment. Scheduled visits by our technicians, whether quarterly or annually, include thorough maintenance checks, equipment cleaning, and replacement of worn-out parts. We also keep you abreast of the latest software and hardware upgrades, ensuring your equipment is always at the cutting edge of performance and efficiency.
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