| Customization: | Available |
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| After-sales Service: | Lifetime |
| Warranty: | Lifetime |
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DINGDIAN Lift Company is a trailblazer in the lifting solutions industry, offering an expansive range of products that cater to a multitude of applications. Our main offerings include mobile, fixed, truck type, folding arm type, traction type, guide rail type, cylinder type, chain type, aluminum alloy type lifts, hydraulic loading bridges, and aerial work platforms. With over ten cutting-edge series and more than a hundred varieties, we pride ourselves on our ability to design and produce customized solutions tailored to the unique requirements of our clients.
1. Warranty Coverage
Our products come with an extensive 2-year warranty, underscoring our commitment to quality and customer satisfaction. Within this period, should any part fail due to manufacturing flaws, we'll replace it at no cost. Furthermore, this warranty covers all labor associated with repairs stemming from these defects, ensuring peace of mind for our valued customers.
2. Technical Support
At DINGDIAN, we prioritize your operational efficiency by providing around-the-clock technical support through our team of seasoned engineers. Be it operational inquiries, troubleshooting, or maintenance assistance, we're just an email, phone call, or online message away, ready to respond within 8 hours, ensuring that your operations run smoothly.
3. Spare Parts Provision
To guarantee the seamless functionality of your equipment, we stock an extensive inventory of premium spare parts ready for dispatch. Once your order is received, expect delivery within 3 business days. Our spare parts are competitively priced and backed by a 6-month quality assurance, providing you with exceptional value and reliability.
4. On-site Service
For intricate issues that defy remote resolution, we offer prompt on-site service. Our skilled technicians will be at your service, typically within 15 business days, contingent upon your location. During the warranty period, we cover all associated travel and accommodation costs for issues warranting on-site attention, ensuring minimal disruption to your operations.
5. Regular Maintenance and Upgrades
Our comprehensive maintenance packages are designed to keep your equipment in peak condition. Our expert technicians will conduct scheduled visits, whether quarterly or annually, to perform essential maintenance tasks such as equipment cleaning and part replacement. We also keep you abreast of the latest upgrades, both software and hardware, aimed at enhancing performance and prolonging the equipment's lifespan.
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